State Farm® Insurance Agent Ben Feller

"I have had our policies at this office for years. Service has been going downhill. I had an appointment today to discuss policy changes and went in at the scheduled time. I was told that the person I needed to talk to called out which I can understand but they couldn’t call and tell me? Drove all the way there and was told to reschedule. I’m done."

"When a recently purchased a car & requested updated insurance information, Brianna Mattogno sent it immediately. The salesperson at the dealership said it was the quickest they have ever received insurance information & I must have a GOOD agent. Thank you, Brianna, for your awesome assistance."

"I just wanted to share with you the incredible customer service from Erin Myers! Our insurance had been up for renewal recently, I had received emails and wondered why we had been kicked from our vendors list! I sent Erin an email, as she is our newest contact, questioning, what happened! I walked into the office this morning, turn on my computer, open up our work email, and I see multiple emails from Erin and our Vendors, that we are successfully up to date! There are few Vendors who are not on auto renewal, and need extra attention. Erin, I appreciate your time and effort with resolving our renewals and teaching me a few things to better understand the process. You are an asset to State Farm! Thank you! Our Best, Theresa Contin TruClean Office Manager"

"I’ve had the pleasure of working with Ben directly. I felt that he really understood where I am at in life and what policies match that. Most insurance firms want to give you policies that may not fit your needs immediately. Ben really makes you feel heard and prepared for the unprepared. I have been a customer with Ben for 6 years and I’ve only encountered great experiences. Thank you for making me feel like a family member"

"My recent interactions have been not only disappointing but also discouraging. During my attempts to obtain a quote and add a vehicle to my automotive insurance policy, I encountered a level of service that was far below the professional standards I had expected from your company in the past. Specifically, the staff's manner of communication was misleading, causing confusion about my quote and the processes I needed to follow. I was even told that the weather effected the timeliness of information. Such misinformation has not only wasted my time but has also impacted my trust in the information provided by your representatives. Furthermore, the condescending tone employed by the staff was both unwelcome and unprofessional. Instead of feeling supported and valued as a customer, I was left feeling belittled and disrespected. This is not the level of customer service I anticipated when I chose Ben Feller State Farm as my automotive insurance provider. It is crucial for the integrity and reputation of your company that all staff members treat customers with respect, provide accurate information, and maintain a professional demeanor at all times. This did not happen. Now I have no choice but to look for another provider."