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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Info GCTLFL

May 8, 2025

5  out of  5
rating by Info GCTLFL
"Courtney responded quickly to my request and resolved my issue."
We responded:
"Thank you for taking the time to share your positive experience with Erin and our office team. We're delighted to hear that they have consistently been very helpful."
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MAX P.

May 8, 2025

5  out of  5
rating by MAX P.
"Excellent service, it took a few weeks to make the change, but I could see that they value my business and my time. I highly recommend working with Mr. Peter Haczyk. He is very professional and respectful. I will refer my friends and family to Ben Feller Agency"
We responded:
"Thank you, Max, for sharing your positive experience with us. It's wonderful to hear that Peter provided you with professional and respectful service. We appreciate your recommendation and are grateful for your trust in the Ben Feller Agency. Your referrals mean a lot to us, and we're here to assist you, your friends, and family with any insurance needs."
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Jon Adkins

May 1, 2025

5  out of  5
rating by Jon Adkins
"I have been with Ben and his team for a long time. I have several policies with State Farm and it is very convenient to have them all with one agency. I primarily work with Jake & his service and expertise is top-notch! I recently had several administrative issues with some of my policies, Jake worked tirelessly to ensure that all issues were resolved in a timely fashion. I know State Farm has many many customers, But Jake made me feel like a high priority customer which I appreciate very much."
We responded:
"Thank you, Jon, for sharing your experience with us. It's wonderful to hear that Jake has provided you with exceptional service and expertise. We truly value your long-term relationship with our agency and are pleased to know that Jake made you feel like a priority. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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John MacLeod

April 30, 2025

5  out of  5
rating by John MacLeod
"Erin went above and beyond in the handling of the interstate transfer of my vehicle coverage. I look forward to working with her in the future."
We responded:
"Thank you, John, for sharing your experience. It's wonderful to hear that Erin was able to assist you so effectively with your vehicle coverage transfer. We appreciate your kind words and look forward to continuing to serve your insurance needs in the future."
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Robert Ycaza

April 11, 2025

5  out of  5
rating by Robert Ycaza
"Courtney was knowledgeable and efficient in dealing with the issue I had with my car policy."
We responded:
"Thank you for sharing your experience with us. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Michelle Lynn

April 11, 2025

5  out of  5
rating by Michelle Lynn
"Erin and Courtney are wonderful!"
We responded:
"Thank you, Michelle, for sharing your positive experience with us. It's great to hear that Erin and Courtney made such a wonderful impression. Your feedback is truly appreciated, and we're glad to know you had a 5-star experience with our team."
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dsm1171

April 7, 2025

5  out of  5
rating by dsm1171
"Courtney is always extremely friendly, helpful and professional."
We responded:
"Thank you for sharing your positive experience with Courtney. It's wonderful to hear that she has been friendly, helpful, and professional in assisting you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Brigette Boys

March 24, 2025

5  out of  5
rating by Brigette Boys
"Brianna, at State farm Insurance, Seminole Blvd. Seminole, Florida office, was beyond "Amazing"!!!!! Her Professionalism and Efforts to find the best Car Insurance rate for me was beyond 5 Gold Star Customer Service! I have a Mercedes and Perfect driving record, my Insurance Bill monthly with a Well known BIG Insurance Company was over $400 for full coverage. Brianna was able to cut my rate by more than half!!!!! With better coverage!!!!!! Brianna is a "Miracle Worker", hard working, and truly cares about her Customers!!!! Brianna, I will be "Forever Grateful" to You. Much Appreciation for all You did for me! B.B."
We responded:
"Thank you so much for sharing your experience with Brianna at our Seminole Blvd office. It's wonderful to hear how she was able to assist you in finding a more affordable rate with better coverage. Your kind words about her professionalism and dedication mean a lot to us. We're delighted to have been able to help you with your insurance needs and appreciate your trust in our agency. Your feedback is invaluable, and we're here to assist you whenever you need."
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Makesha Graydon

March 24, 2025

5  out of  5
rating by Makesha Graydon
"Thank you for responding in a timely manner."
We responded:
"Thank you for your kind words and the excellent rating. It's great to know that our timely response met your expectations. Your feedback is truly appreciated, and we're here to assist you whenever you need."
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Joe Schmittauer

March 19, 2025

5  out of  5
rating by Joe Schmittauer
"Courtney and Jake answered my questions with patience and were very professional"
We responded:
"Hi Joe, Thank you so much for your kind words! I'm thrilled to hear that Courtney and Jake were able to assist you with such professionalism and patience. Your feedback means a lot to us, and we're glad to have earned a 5-star rating from you. "
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Tiffany Dillman

March 14, 2025

5  out of  5
rating by Tiffany Dillman
"Erin with State Farm is very polite. She took the time to go through my life insurance policy and auto policy very understanding trying to find the best deals for me and my family. I would give her more than 5 stars. Excellent customer service and she is very knowledgeable about what she is doing."
We responded:
"Thank you so much for sharing your experience with Erin. It's wonderful to hear that she provided you with excellent service and took the time to ensure you received the best deals for your life and auto insurance policies. Your feedback is greatly appreciated, and we're delighted to know that Erin's knowledge and politeness made a positive impact on your experience. Your kind words mean a lot to us."
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Tony D.

March 11, 2025

5  out of  5
rating by Tony D.
"Jake Johnson....awesome he explained all the details I never really understood. He does does a great job ... he knows his business well..... keep up the great work ....Jake."
We responded:
"Thank you, Tony, for sharing your positive experience with Jake Johnson. It's great to hear that he was able to explain everything clearly and provide excellent service. Your feedback is truly appreciated and will be shared with Jake and the team. We're committed to maintaining this level of service for all our clients."
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Anthony Comer

February 28, 2025

5  out of  5
rating by Anthony Comer
"Erin responded quickly and provided the document I needed within 15 minutes of my request!!"
We responded:
"Thank you, Anthony, for sharing your positive experience with us. It's great to hear that Erin was able to assist you promptly and efficiently. We appreciate your feedback and are glad to know that our team is meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service."
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Jen

February 24, 2025

1  out of  5
rating by Jen
"I was scammed out of almost 3k. One of Ben’s employees wrote up my flood zone incorrectly which resulted in 2 years of me having to pay for flood when I put on the original documents I did not want it. For over a year I tried to rectify the problem by calling and Brianna answering and saying multiple times I’m required to have it when in actuality I’m not required until 2027. I had to switch agents as most of my calls were not answered when I needed them. Upon doing that is when the new State Farm agent pointed out the mistake Ben’s office made. Within just the last month I have called his office 3 times to rectify the situation to get my money back to no avail. Unfortunately on to the next step. Bens office was the most unorganized understaffed and incompetent insurance agency I have ever worked with. Please check your forms and make sure especially your flood zones match on your policy so you are also not getting ripped off. I’m disappointed in Ben for hiding and not calling me back when Brianna and other staff have fully filled you in on the mistake that cost me thousands. Hope this helps others when choosing which State Farm agent to go with."
We responded:
"Thank you for bringing this to our attention again – we do not set the regulations or mapping – however if you’d like to discuss further please email me directly and I’d be happy to dive deeper. "
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Cynthia Pusteln

February 20, 2025

5  out of  5
rating by Cynthia Pusteln
"Always easy to make necessary insurance changes and Jake very easy work with."
We responded:
"Thank you, Cynthia, for sharing your positive experience. It's great to hear that making insurance changes has been easy for you and that Jake has been helpful. Your feedback is much appreciated."
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Karen Meyer

February 14, 2025

5  out of  5
rating by Karen Meyer
"A friend of mine recommended Brianna Mattongo when we were talking about auto insurance. I reached out and got a quote for 1/3 of what I was paying. INCLUDING health and life insurance!! Strongly recommend her if you’re even thinking about changing companies! Very professional, amazing attitude and very helpful!"
We responded:
"Thank you, Karen, for sharing your experience with Brianna Mattongo. It's wonderful to hear that she was able to provide you with such a competitive quote and that her professionalism and helpfulness made a positive impression. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
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Brandon Holmes

February 11, 2025

5  out of  5
rating by Brandon Holmes
"Danielle was very professional with excellent communication skills very knowledgeable along with a warming personality . I would most definitely recommend this company to family and friends as saving money is the plan"
We responded:
"Hi Brandon, Thank you so much for your wonderful review! We're thrilled to hear that Danielle provided you with excellent service and that you found her communication skills and personality so impressive. Your recommendation means a lot to us, and we're glad to have helped you with your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Ben Feller's Team"
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wendy Griffin

February 6, 2025

5  out of  5
rating by wendy Griffin
"Very nice and informative"
We responded:
"Thank you, Wendy, for your kind words and perfect rating. It's wonderful to hear that you found the experience both nice and informative. Your feedback is greatly appreciated and helps us continue to provide the best service possible. If you have any more questions or need further assistance, feel free to reach out."
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Marilyn Maher

February 4, 2025

5  out of  5
rating by Marilyn Maher
"Brianna Mattogno was very helpful and kind."
We responded:
"Thank you, Marilyn, for sharing your positive experience with Brianna Mattogno. It's wonderful to hear that she was helpful and kind during your interaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please let us know."
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Joanne Durner

January 26, 2025

5  out of  5
rating by Joanne Durner
"Excellent service. He was able to pick up my account from a Maryland office . I had moved to Florida and was having to send payments out of state, He is a very nice person."
We responded:
"Hi Joanne, Thank you so much for your kind words and for taking the time to share your experience. I'm thrilled to hear that the transition from Maryland to Florida went smoothly and that you found the service excellent. It's always a pleasure to assist, and I'm glad I could help make things easier for you. If you ever need anything else, feel free to reach out. Best regards, Ben"
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Debby Havens

January 23, 2025

5  out of  5
rating by Debby Havens
"My family has had Ben Feller as our State Farm agent for many years. We recently had many auto changes that needed to be done. Erin was so pleasant to work with. She handled all of the changes very efficiently and even suggested other changes that we might want to consider making as our life situations change. Thank you Erin for all of your help. You truly are an asset to this company. 😊"
We responded:
"Hi Debby, Thank you so much for your kind words and for being a loyal customer over the years. I'm thrilled to hear that Erin was able to assist you efficiently with your auto changes and provide valuable suggestions. She truly is a great asset to our team. If you need any further assistance, feel free to reach out anytime. Best regards, Ben"
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Marlon Patawaran

January 23, 2025

5  out of  5
rating by Marlon Patawaran
"Danielle help me out and was easy to talk to . She explained everything to me and her laugh was wonderful"
We responded:
"Marlon, Thank you for the kind feedback for Danielle. It is so great we have been able to make the Insurance process easy for you. "
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Mattie Beckerman

January 22, 2025

5  out of  5
rating by Mattie Beckerman
"This office is wonderful to work with! Brianna is always pleasant and provides great customer service! She is a great representative for the office and definitely gets 5+ stars"
We responded:
"Hi Mattie, Thank you so much for your wonderful review! We're thrilled to hear that Brianna has been providing you with excellent customer service. Your kind words and 5-star rating mean a lot to us. If there's anything else we can do for you, please feel free to reach out. Best regards"
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james longo

January 22, 2025

5  out of  5
rating by james longo
"Thank you, Jake for the call to discuss all our options and confirming that our policy is in good standing. We appreciate your help and concern that we have the best fit for our needs. It was a pleasure speaking with you!"
We responded:
"Hi James, Thank you so much for your kind words and the fantastic review! I'm thrilled to hear that Jake was able to assist you effectively and ensure your policy is just right for your needs. It was a pleasure speaking with you too! Best regards, Ben"
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Carol Enns

January 21, 2025

5  out of  5
rating by Carol Enns
"Erin is a wealth of knowledge, very personable and has great follow though and customer service."
We responded:
"Hi Carol, Thank you so much for your wonderful feedback! We're thrilled to hear that Erin provided you with such excellent service. Your kind words mean a lot to us and motivate us to keep delivering top-notch support. "