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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Wendy Donnelly

November 25, 2023

5  out of  5 rating by Wendy Donnelly
"We changed agents after a huge rate increase due to SF incorrectly overstating our annual mileage. Our previous agent corrected it eventually but failed to apply our multi vehicle discount and we’re left with being charged the incorrect amount for the past 6 months. Liz at Ben Feller agency is working hard to get this fixed and impresses me as an agent who really cares about making it right."

Steve Myers

November 21, 2023

5  out of  5 rating by Steve Myers
"Danielle was fantastic, knowledgeable and tremendous enthusiasm and sweetness!"

Yazan2007 Ps4

November 10, 2023

1  out of  5 rating by Yazan2007 Ps4

Carole Pellillo

October 12, 2023

5  out of  5 rating by Carole Pellillo
"Jake from State farm was extremely helpful to me... He is very professional & knowledgeable... He is an asset to your company... Thank you very much"

Angela Kristo

October 11, 2023

5  out of  5 rating by Angela Kristo
"Danielle with State Farm was AMAZING!! She was very helpful, great to talk to, and understanding, I loved her!!"

Luis Mignucci

August 24, 2023

5  out of  5 rating by Luis Mignucci
"Danielle was fantastic, she is very knowledgeable, attentive and friendly. Helped me get a new auto policy in no time and facilitated the cancellation of my old one. All was supper easy! Thank you Danielle for your time and assistance!"

Chris Radloff

August 17, 2023

5  out of  5 rating by Chris Radloff
"Very helpful and highly knowledgeable staff. My insurance agent Jake is the best he's helped me through some tuff stuff. I would highly recommend to anyone to see the Ben Feller State Farm and especially Jake.! You guys are awesome"

Maria Stafford

August 17, 2023

5  out of  5 rating by Maria Stafford
"Ben, Jake and Team are exceptionally empathetic to their clients and especially during these times where are economy is not so healthy or stable! Thank you Team!!! You have our loyalty! Maria"


July 22, 2023

1  out of  5 rating by Meg
"Not a good experience with this insurance agency time after time for years. Unbelievably bad! When I initially bought my home this office forgot to submit my 4 points inspection to corporate after I had submitted it to the office properly during the home buying process. This resulted in State Farm dropping my home insurance a month after I was in my new home! I got a letter from State Farm corporate explaining that they never received the inspection report from me! I have emails as evidence of submission directly to this agent's team but this local office made a mistake. I've been in my home for over 2 years now. I requested info on roof coverage, as I will be replacing mine within the next few years and want to be sure I'm choosing the best roof (metal vs. shingle) for the best insurance coverage and investment in my home. No response after multiple inquiries and it's been 10 MONTHS now! I called the office several times during normal business hours with this question, nobody answers the phones. Ever! I was connected to the State Farm after hours phone service (during normal hours), who took a message for the office. Absolutely NO response from this office via email OR by calling their office on the phone OR by leaving many messages with their State Farm after hours service. My rate was just increased without notice and outside of my renewal date so again I start the process of emailing and calling with no response or return calls. This office ALSO continues to change my address back to somebody else's in their system so I never receive my bills! This is now a privacy concern! My account on my side online shows my correct address, but not the past statements that I can only view online now since they are mailing them to another person in another city! I called to inquire on coverage for a potential claim last year, for an emergency outage. I just needed to know if I can file a claim or if it's not covered--that's it! Yes or no. I was told that an insurance adjuster had to evaluate it and would be at my home 3 days later. I had NO WATER! Then NOBODY EVER SHOWED UP!!! I had plumbers ready to do the work but rescheduled them for State Farm to inspect and take photos, who was a no call no show! That's right-- No State Farm adjuster came to my house when they were scheduled, no call, and no response when I called the office. Calls for days resulted in no answer and no response, as usual. Emails return an auto-reply that they are out of the office--forever?? I had no choice but to proceed with the repairs myself, not knowing if or when State Farm would call or show up since they scheduled and never showed up. I received a call 3 WEEKS after the emergency home repairs by a young lady asking if anybody called me back yet...!? My entire yard had already been completely dug up all the way to the public connection, replaced completely, inspected by the city, buried again, pavers replaced, and my water supply was restored-- by PROFESSIONALS who SHOW UP because I had an emergency with no water to my home and had to have it fixed myself ASAP. This is not one or two issues. This is a boat load!!! Because this office is completely unresponsive, your questions and concerns will go unresolved indefinitely. Needless to say, the service at Ben Feller State Farm is really bad! I'm definitely shopping around for an alternative insurance provider who values and respects my time and my money."

Melissa Mcdonough

July 21, 2023

5  out of  5 rating by Melissa Mcdonough
"Danielle M. assisted me with updating both my policies recently. She is awesome! Great follow up, she was professional yet personable. Exactly what customer service should be. Thank you Danielle!!"

Diane Mullaney

July 7, 2023

3  out of  5 rating by Diane Mullaney
"Customer service lacking. Emails were not responded to, resulting in clients being inconvenienced and troubled. Followup communication should have been provided."

Sherri Pellack

May 23, 2023

1  out of  5 rating by Sherri Pellack
"Used to be good, now 3 weeks in and I can't get people to follow up, return calls or send me the documents when they are suppose to. I have seen such poor customer service even from Ben Feller when I asked to speak to people....this is ridiculous."

James Giesler

April 19, 2023

5  out of  5 rating by James Giesler
"I'm writing today to give my agent Ben Feller, JP Vargas and Helen Presnell of the Commercial Claims Department a very special Thank You for a job well done on our behalf. Sometimes you don't know how good a team is until you really need them. I've had my personal insurance with Ben and his team for some time, always with excellent service, but no particular problems. But this past year Ben and JP convinced me to move commercial coverages for one of my companies in southwest Florida to State Farm. As usual, Ben's advice was solid, JP worked his tail off, and the SF rates were very competitive -- and they insisted we add commercial wind coverage. Then two months later we were hit hard by Hurricane Ian. Ben sat down with me and helped me compile a comprehensive Statement of Loss to get the claim rolling, and then over a number of very difficult weeks we were able to complete the claim with the able, kind and understanding assistance of Helen Presnell. Bless her heart! There were days when we didn't make it easy for her. I want to say that Ben, JP, Helen and the rest of the State Farm team took very good care of us through this very difficult time, and we couldn't be more pleased with the outcome. Thank you. We're not going anywhere. JG"

Linda Z

March 16, 2023

5  out of  5 rating by Linda Z
"Very happy with the customer service! Elizabeth went above and beyond to help correct a my billing issue. I would recommend Ben Feller for sure."

Sarah Bothe

January 19, 2023

5  out of  5 rating by Sarah Bothe
"Worked with JP and he is the best of the best! Saved us so much money and really made sure we will understood everything that was going on, as well as what we were signing. They are personal and kind, helpful and efficient. Can’t rave enough about them!!! Appreciative. 10/10 service."

Kimberly Miller

January 4, 2023

4  out of  5 rating by Kimberly Miller
"1/4/2023 Update; After emailing Ben directly, I am now in contact via email, telephone AND text. He is PERSONALLY working to resolve the issue I'm having with my insurance provider and I greatly appreciate it. Initial review: Beware! All ears when selling a policy, utter silence for cancellation"

Ivery Knowles

December 30, 2022

5  out of  5 rating by Ivery Knowles
"I have called in multiple times with inquiries about different policies and information about rates. Elizabeth has always been very helpful and informative. I really appreciate the stellar service and the fact that she goes above and beyond to meet my needs."

Snoop Eastwood

December 30, 2022

4  out of  5 rating by Snoop Eastwood
"Liz was absolutely phenomenal great customer service extremely polite and was very helpful in assisting and finding resolutions to my issues!!"


December 30, 2022

5  out of  5 rating by Mikenice24
"Great job, always willing to help!!!"

reuben castillo

December 30, 2022

5  out of  5 rating by reuben castillo
"Definitely recommend them amazing customer service prompt and able to answer all of my questions I had 10/10 would definitely recommend to family and friends"

Alex DeCapri

November 16, 2022

2  out of  5 rating by Alex DeCapri
"I have never had a good experience calling or emailing this office until recently. If you don't speak with Elizabeth (who is great, by the way), dont expect to be helped. There is no follow-up, and agents are always making excuses as to why they can't provide basic quotes or information regarding my account. Months ago, changing my insurance from VA to FL took 5 extensive phone calls over 20 minutes each. I talked to Elizabeth for the first time yesterday, and it was so easy to get the info I needed. She was very helpful. Had to call back today to make a minor change and she's out of the office. Back to horrible customer service. The agent on the phone pretty much laughed at me as he said he was unable to get me any pricing on my yearly rate if I change deductibles (something Elizabeth did in less than 60 seconds yesterday). He refused to connect me with anyone that could, saying nobody would be able to help me. I find that hard to believe. How are people getting paid to work here and provide aboslutely zero help? 9 times out of 10, you will regret having to get in touch with this branch. Always ask for Elizabeth if you do have to call."

John Burgess

November 10, 2022

5  out of  5 rating by John Burgess
"This State Farm agency has provided excellent service and met my needs for auto and home insurance at very competitive prices. I especially appreciate the attention to detail and the professional service I have received from Jake Johnson, who has assisted me through the process of obtaining exactly what I need."

Yelisey Yemchenko

November 3, 2022

5  out of  5 rating by Yelisey Yemchenko
"Best agent in town. Awesome pole working in this office. Louis Nole is always my go to guy when I need anything done."

Dianna Ortega

September 22, 2022

1  out of  5 rating by Dianna Ortega
"Dealing with State Farm directly is wonderful, very pleased with our insurance coverage, however whenever we reach out to this agent directly we never get any response. Multiple emails and phone calls that are not returned and often ignored. Recommend State Farm, just get another agent."

Dymund Perez

September 21, 2022

5  out of  5 rating by Dymund Perez
"Liz is the absolute best at what she does! She’s very punctual, understanding, and professional. Some people don’t understand things take time to fix certain things and billing is not instant but she always gets it done for us! Thank you for your excellent services. I will be referring everyone to her here 🙂"