State Farm® Insurance Agent Ben Feller

"My recent interactions have been not only disappointing but also discouraging. During my attempts to obtain a quote and add a vehicle to my automotive insurance policy, I encountered a level of service that was far below the professional standards I had expected from your company in the past. Specifically, the staff's manner of communication was misleading, causing confusion about my quote and the processes I needed to follow. I was even told that the weather effected the timeliness of information. Such misinformation has not only wasted my time but has also impacted my trust in the information provided by your representatives. Furthermore, the condescending tone employed by the staff was both unwelcome and unprofessional. Instead of feeling supported and valued as a customer, I was left feeling belittled and disrespected. This is not the level of customer service I anticipated when I chose Ben Feller State Farm as my automotive insurance provider. It is crucial for the integrity and reputation of your company that all staff members treat customers with respect, provide accurate information, and maintain a professional demeanor at all times. This did not happen. Now I have no choice but to look for another provider."

"Elizabeth has been a great and helpful agent! She always explains and makes sure I fully understand my policies and insurance. She always has a positive energy and is always helpful. For any help with understanding or just have any questions at all I would 10/10 recommend Elizabeth!"

"5 Stars! A Dream Team at Ben Feller State Farm! Huge shoutout to the incredible Erin and Brianna at Ben Feller State Farm! They went above and beyond to make getting our brand new trucks a smooth and stress-free experience. From navigating the paperwork jungle to ensuring everything was perfect for the bank, they handled everything with amazing efficiency, patience, and a smile. I never felt lost or confused, and they were always prompt and responsive to any questions I had. Erin and Brianna truly made the difference in turning what could have been a stressful process into a positive and even enjoyable one. Their dedication, knowledge, and friendly demeanor were truly refreshing. If you're looking for top-notch insurance and an amazing team to support you, look no further than Ben Feller State Farm! Erin and Brianna are rockstars! Here are some specific things I loved: - Clear and concise communication: They explained everything in a way that was easy to understand, even for someone not familiar with insurance jargon. - Proactive and efficient: They anticipated my needs and were always ahead of the game, keeping me updated every step of the way. - Friendly and personable: They made me feel like more than just a customer, they truly cared about my experience. - Flexible and accommodating: They were willing to work around my busy schedule and made the process as convenient as possible. Overall, I couldn't be happier with my experience at Ben Feller State Farm. Thanks to Erin and Brianna, getting our new trucks was a breeze! I highly recommend them to anyone looking for reliable insurance and exceptional customer service. P.S. If you're picking up a new vehicle soon and need insurance, be sure to ask for Erin and Brianna! They'll make sure you're all set to hit the road in no time."

"Update: Was able to reach my agent and found technology was at fault for missed connections. Staff are amazing and very helpful! Easy to reach and quick to respond. Very pleased with State Farm and this officer. Dealing with State Farm directly is wonderful, very pleased with our insurance coverage, however whenever we reach out to this agent directly we never get any response. Multiple emails and phone calls that are not returned and often ignored. Recommend State Farm, just get another agent."

"I called State Farm confused and frustrated with many questions to be answered. Erin Myers delivered! I had received the most help anyone over the phone could ask for. Through her keen knowledge and personal experience, I feel a sense of relief having developed an understanding of rate fluctuation and the financial breakdown thanks to Erin's guidance."

"We changed agents after a huge rate increase due to SF incorrectly overstating our annual mileage. Our previous agent corrected it eventually but failed to apply our multi vehicle discount and we’re left with being charged the incorrect amount for the past 6 months. Liz at Ben Feller agency is working hard to get this fixed and impresses me as an agent who really cares about making it right."