State Farm® Insurance Agent Ben Feller

"I'm writing today to give my agent Ben Feller, JP Vargas and Helen Presnell of the Commercial Claims Department a very special Thank You for a job well done on our behalf. Sometimes you don't know how good a team is until you really need them. I've had my personal insurance with Ben and his team for some time, always with excellent service, but no particular problems. But this past year Ben and JP convinced me to move commercial coverages for one of my companies in southwest Florida to State Farm. As usual, Ben's advice was solid, JP worked his tail off, and the SF rates were very competitive -- and they insisted we add commercial wind coverage. Then two months later we were hit hard by Hurricane Ian. Ben sat down with me and helped me compile a comprehensive Statement of Loss to get the claim rolling, and then over a number of very difficult weeks we were able to complete the claim with the able, kind and understanding assistance of Helen Presnell. Bless her heart! There were days when we didn't make it easy for her. I want to say that Ben, JP, Helen and the rest of the State Farm team took very good care of us through this very difficult time, and we couldn't be more pleased with the outcome. Thank you. We're not going anywhere. JG"

"Worked with JP and he is the best of the best! Saved us so much money and really made sure we will understood everything that was going on, as well as what we were signing. They are personal and kind, helpful and efficient. Can’t rave enough about them!!! Appreciative. 10/10 service."

"1/4/2023 Update; After emailing Ben directly, I am now in contact via email, telephone AND text. He is PERSONALLY working to resolve the issue I'm having with my insurance provider and I greatly appreciate it. Initial review: Beware! All ears when selling a policy, utter silence for cancellation"

"Mediocre experience with this insurance agency. When I initially bought my home this office forgot to submit my 4 points inspection to corporate after I had submitted it to the office properly during the home buying process. This resolved in State Farm dropping my home insurance a month after I was in my new home! I got a letter from corporate explaining that they never received the inspection report. I have emails as evidence of submission but this local office made a mistake. It was corrected a few weeks later. I've been in my home for a year and a half now. I requested info on roof coverage, as I will be replacing mine within the next 3 years and want to be sure I'm choosing the best roof (metal vs. shingle) for the best insurance coverage and investment in my home. No response for over a month still. I called the office several times during normal business hours with this question, nobody answers the phones. I was connected to the after hours phone service, who took a message for the office. It's been weeks since that first message was left and still no response from this office via email OR phone. Because this office is unresponsive your questions and concerns will go unresolved for months or indefinitely, and inspection submission by the office is not reliable. I still gave an "average" rating of 3 because the 2 times I did speak with someone (during home buying process, and renewing coverage), they were professional. I still waited over 2 months for that renewal question to be answered. Unfortunately I feel that the insurance industry is sub-par across the board (which is bad) so based on that, this office is average."

"I have never had a good experience calling or emailing this office until recently. If you don't speak with Elizabeth (who is great, by the way), dont expect to be helped. There is no follow-up, and agents are always making excuses as to why they can't provide basic quotes or information regarding my account. Months ago, changing my insurance from VA to FL took 5 extensive phone calls over 20 minutes each. I talked to Elizabeth for the first time yesterday, and it was so easy to get the info I needed. She was very helpful. Had to call back today to make a minor change and she's out of the office. Back to horrible customer service. The agent on the phone pretty much laughed at me as he said he was unable to get me any pricing on my yearly rate if I change deductibles (something Elizabeth did in less than 60 seconds yesterday). He refused to connect me with anyone that could, saying nobody would be able to help me. I find that hard to believe. How are people getting paid to work here and provide aboslutely zero help? 9 times out of 10, you will regret having to get in touch with this branch. Always ask for Elizabeth if you do have to call."

"This State Farm agency has provided excellent service and met my needs for auto and home insurance at very competitive prices. I especially appreciate the attention to detail and the professional service I have received from Jake Johnson, who has assisted me through the process of obtaining exactly what I need."

"Dealing with State Farm directly is wonderful, very pleased with our insurance coverage, however whenever we reach out to this agent directly we never get any response. Multiple emails and phone calls that are not returned and often ignored. Recommend State Farm, just get another agent."

"Liz is the absolute best at what she does! She’s very punctual, understanding, and professional. Some people don’t understand things take time to fix certain things and billing is not instant but she always gets it done for us! Thank you for your excellent services. I will be referring everyone to her here 🙂"

"Love State Farm but highly recommend selecting another agent. Continuous billing, lack of follow up and follow through issuss over the years is why I say stay away. The final event was an issue with my home insurance that was not communicated resulting in cancellation of a policy. Protect yourself by selecting another agent and you will be safe."

"Elizabeth Davies is the absolute best! We have several cars and drivers in our family and our insurance got all Twisted around when state farm changed their billing server. She is my go to for all my insurance needs. Got to give a shout out to Cammi, Louis and Andrey too! You all are amazing! Thank you for all you do. Great team at Ben Feller State Farm office!"

"Things weren't going so well for me with insurance....So I kind of took it out on Ben and his staff. I owe them an apology, it was not all them! Mainly due to the fact that we live in a no fault state and I didn't have the proper coverage. They have since reached out to me and I am fully covered now!( W/Ben Feller@ State Farm) I am grateful to them for all there help moving forward and helping me understand my insurance needs."