State Farm® Insurance Agent Ben Feller
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joe Schmittauer
March 19, 2025
5
out of
5
rating by Joe Schmittauer
"Courtney and Jake answered my questions with patience and were very professional"
We responded:
"Hi Joe, Thank you so much for your kind words! I'm thrilled to hear that Courtney and Jake were able to assist you with such professionalism and patience. Your feedback means a lot to us, and we're glad to have earned a 5-star rating from you. "
Tiffany Dillman
March 14, 2025
5
out of
5
rating by Tiffany Dillman
"Erin with State Farm is very polite. She took the time to go through my life insurance policy and auto policy very understanding trying to find the best deals for me and my family. I would give her more than 5 stars. Excellent customer service and she is very knowledgeable about what she is doing."
We responded:
"Thank you so much for sharing your experience with Erin. It's wonderful to hear that she provided you with excellent service and took the time to ensure you received the best deals for your life and auto insurance policies. Your feedback is greatly appreciated, and we're delighted to know that Erin's knowledge and politeness made a positive impact on your experience. Your kind words mean a lot to us."
Tony D.
March 11, 2025
5
out of
5
rating by Tony D.
"Jake Johnson....awesome he explained all the details I never really understood. He does does a great job ... he knows his business well..... keep up the great work ....Jake."
We responded:
"Thank you, Tony, for sharing your positive experience with Jake Johnson. It's great to hear that he was able to explain everything clearly and provide excellent service. Your feedback is truly appreciated and will be shared with Jake and the team. We're committed to maintaining this level of service for all our clients."
Anthony Comer
February 28, 2025
5
out of
5
rating by Anthony Comer
"Erin responded quickly and provided the document I needed within 15 minutes of my request!!"
We responded:
"Thank you, Anthony, for sharing your positive experience with us. It's great to hear that Erin was able to assist you promptly and efficiently. We appreciate your feedback and are glad to know that our team is meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service."
Jen
February 24, 2025
1
out of
5
rating by Jen
"I was scammed out of almost 3k. One of Ben’s employees wrote up my flood zone incorrectly which resulted in 2 years of me having to pay for flood when I put on the original documents I did not want it. For over a year I tried to rectify the problem by calling and Brianna answering and saying multiple times I’m required to have it when in actuality I’m not required until 2027. I had to switch agents as most of my calls were not answered when I needed them. Upon doing that is when the new State Farm agent pointed out the mistake Ben’s office made. Within just the last month I have called his office 3 times to rectify the situation to get my money back to no avail. Unfortunately on to the next step. Bens office was the most unorganized understaffed and incompetent insurance agency I have ever worked with. Please check your forms and make sure especially your flood zones match on your policy so you are also not getting ripped off. I’m disappointed in Ben for hiding and not calling me back when Brianna and other staff have fully filled you in on the mistake that cost me thousands. Hope this helps others when choosing which State Farm agent to go with."
We responded:
"Thank you for bringing this to our attention again – we do not set the regulations or mapping – however if you’d like to discuss further please email me directly and I’d be happy to dive deeper. "
Cynthia Pusteln
February 20, 2025
5
out of
5
rating by Cynthia Pusteln
"Always easy to make necessary insurance changes and Jake very easy work with."
We responded:
"Thank you, Cynthia, for sharing your positive experience. It's great to hear that making insurance changes has been easy for you and that Jake has been helpful. Your feedback is much appreciated."
Karen Meyer
February 14, 2025
5
out of
5
rating by Karen Meyer
"A friend of mine recommended Brianna Mattongo when we were talking about auto insurance. I reached out and got a quote for 1/3 of what I was paying. INCLUDING health and life insurance!! Strongly recommend her if you’re even thinking about changing companies! Very professional, amazing attitude and very helpful!"
We responded:
"Thank you, Karen, for sharing your experience with Brianna Mattongo. It's wonderful to hear that she was able to provide you with such a competitive quote and that her professionalism and helpfulness made a positive impression. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
Brandon Holmes
February 11, 2025
5
out of
5
rating by Brandon Holmes
"Danielle was very professional with excellent communication skills very knowledgeable along with a warming personality . I would most definitely recommend this company to family and friends as saving money is the plan"
We responded:
"Hi Brandon, Thank you so much for your wonderful review! We're thrilled to hear that Danielle provided you with excellent service and that you found her communication skills and personality so impressive. Your recommendation means a lot to us, and we're glad to have helped you with your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Ben Feller's Team"
wendy Griffin
February 6, 2025
5
out of
5
rating by wendy Griffin
"Very nice and informative"
We responded:
"Thank you, Wendy, for your kind words and perfect rating. It's wonderful to hear that you found the experience both nice and informative. Your feedback is greatly appreciated and helps us continue to provide the best service possible. If you have any more questions or need further assistance, feel free to reach out."
Marilyn Maher
February 4, 2025
5
out of
5
rating by Marilyn Maher
"Brianna Mattogno was very helpful and kind."
We responded:
"Thank you, Marilyn, for sharing your positive experience with Brianna Mattogno. It's wonderful to hear that she was helpful and kind during your interaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please let us know."
Joanne Durner
January 26, 2025
5
out of
5
rating by Joanne Durner
"Excellent service. He was able to pick up my account from a Maryland office . I had moved to Florida and was having to send payments out of state, He is a very nice person."
We responded:
"Hi Joanne, Thank you so much for your kind words and for taking the time to share your experience. I'm thrilled to hear that the transition from Maryland to Florida went smoothly and that you found the service excellent. It's always a pleasure to assist, and I'm glad I could help make things easier for you. If you ever need anything else, feel free to reach out. Best regards, Ben"
Debby Havens
January 23, 2025
5
out of
5
rating by Debby Havens
"My family has had Ben Feller as our State Farm agent for many years. We recently had many auto changes that needed to be done. Erin was so pleasant to work with. She handled all of the changes very efficiently and even suggested other changes that we might want to consider making as our life situations change. Thank you Erin for all of your help. You truly are an asset to this company. 😊"
We responded:
"Hi Debby, Thank you so much for your kind words and for being a loyal customer over the years. I'm thrilled to hear that Erin was able to assist you efficiently with your auto changes and provide valuable suggestions. She truly is a great asset to our team. If you need any further assistance, feel free to reach out anytime. Best regards, Ben"
Marlon Patawaran
January 23, 2025
5
out of
5
rating by Marlon Patawaran
"Danielle help me out and was easy to talk to . She explained everything to me and her laugh was wonderful"
We responded:
"Marlon, Thank you for the kind feedback for Danielle. It is so great we have been able to make the Insurance process easy for you. "
Mattie Beckerman
January 22, 2025
5
out of
5
rating by Mattie Beckerman
"This office is wonderful to work with! Brianna is always pleasant and provides great customer service! She is a great representative for the office and definitely gets 5+ stars"
We responded:
"Hi Mattie, Thank you so much for your wonderful review! We're thrilled to hear that Brianna has been providing you with excellent customer service. Your kind words and 5-star rating mean a lot to us. If there's anything else we can do for you, please feel free to reach out. Best regards"
james longo
January 22, 2025
5
out of
5
rating by james longo
"Thank you, Jake for the call to discuss all our options and confirming that our policy is in good standing. We appreciate your help and concern that we have the best fit for our needs. It was a pleasure speaking with you!"
We responded:
"Hi James, Thank you so much for your kind words and the fantastic review! I'm thrilled to hear that Jake was able to assist you effectively and ensure your policy is just right for your needs. It was a pleasure speaking with you too! Best regards, Ben"
Carol Enns
January 21, 2025
5
out of
5
rating by Carol Enns
"Erin is a wealth of knowledge, very personable and has great follow though and customer service."
We responded:
"Hi Carol, Thank you so much for your wonderful feedback! We're thrilled to hear that Erin provided you with such excellent service. Your kind words mean a lot to us and motivate us to keep delivering top-notch support. "
Stacy Young
January 16, 2025
5
out of
5
rating by Stacy Young
"Today I spoke with Erin who was very professional and she solved an issue with my policy in a very timely manner. I would highly recommend Ben Feller's agency for all your insurance needs."
We responded:
"Thank you, Stacy! It's wonderful to hear that Erin provided you with professional and timely service. Your recommendation means a lot to us!"
Katrina Wartenberg
January 10, 2025
5
out of
5
rating by Katrina Wartenberg
"The State Farm Insurance Agent I am recently working with is Jake Johnson. He has been so helpful since I had the auto accident, giving me advise, guiding me through the process of paperwork. Whenever I need him, he is always available. This accident was a terrible experience, but for Jake I am finally getting to the end of it. State Farm has a very loyal, reliable, kind and knowledgeable agent in Jake Johnson. He is an asset to State Farm and to his customers."
We responded:
"Thank you for choosing the Ben Feller State Farm Agency for your Insurance needs."
Shawn Dressler
January 8, 2025
5
out of
5
rating by Shawn Dressler
"I continue to be incredibly impressed with Jake Johnson’s professionalism and dedication. Jake took the time to thoroughly explain all my coverage options, answered all my questions patiently, and helped me find the best policy to fit my family’s needs & budget. I highly recommend Jake to anyone seeking exceptional insurance service!"
We responded:
"Thank you, Shawn Dressler, for sharing your experience with Jake Johnson! It's fantastic to hear how Jake's professionalism and dedication made a positive impact. Taking the time to thoroughly explain coverage options and ensuring all questions are answered is exactly the kind of service we strive to provide. Your recommendation means a lot, and we're delighted to have helped you find the best policy for your family's needs and budget."
AC M
December 31, 2024
5
out of
5
rating by AC M
"Erin Myers = 5 stars! Competent, courteous, & prompt service every time! Highly recommended."
We responded:
"Thank you so much for your wonderful feedback! It's fantastic to hear that Erin Myers consistently provides competent, courteous, and prompt service. Your recommendation means a lot, and we're delighted to have earned your trust."
Diana L
December 27, 2024
1
out of
5
rating by Diana L
"I started a State Farm quote online. Then Brianna calls me and sends me a quote via email.I need to make some changes to the quote but Brianna goes out of the office for the holidays and is not coming back until January 6th. I need insurance by January 1st so I call and I get a Jake on the phone. I question how Brianna came up with the quote and he tells me he can't help me with that I would have to wait until Brianna gets back. I told him I can't wait because I need insurance by the 1st. Then we went line by line and for some reason his quote is still coming up higher. I read off the discounts that Brianna has on her quote one is low annual miles. He asked me how many miles I drive per year and I'm not sure I could guesstimate so I tell him and he says well that doesn't qualify for low animal mileage. I asked as to how Brianna has it on her quote and he says that you must have told her you drive less miles. I said ...no she never asked me. From the beginning of the conversation, Jake had a combative tone and it carried through to the end when he was dismissive and told me that he would end the conversation. Jake needs a lesson in customer service! Would never use them for insurance!"
Virginia Brazier
November 27, 2024
5
out of
5
rating by Virginia Brazier
"These guys are great! They answer the phone right away and are local. No call center mayhem to deal with. Danielle helped me and was very friendly and thorough. I shopped around for awhile getting quotes and these guys had not only great rates, but excellent customer service. Highly recommend! Hands down the best people and policies. It was a no brainer."
We responded:
"Virginia, thank you so much for your kind words! We're delighted to hear that Danielle provided you with friendly and thorough service. It's wonderful to know that our local presence and excellent customer service made a difference for you."
Ross Mustatea
November 19, 2024
5
out of
5
rating by Ross Mustatea
"Great Service gave me information that my own agent did not and just a honest very knowledgeable person. Thank you Jake"
We responded:
"Thank you so much for the kind words, Ross! It's fantastic to hear that you found the information helpful and that you appreciated the honesty and knowledge."
Lindsey Bettendorf
November 13, 2024
5
out of
5
rating by Lindsey Bettendorf
"Brianna was amazing! She helped me deal with my car and the total loss. She helped find where my car went and stayed on the tow truck driver until the car was found. I would have never been able to do this without her help!!"
We responded:
"Thank you so much for sharing your experience, Lindsey! It's wonderful to hear how Brianna went above and beyond to assist you with your car and the total loss situation. We're delighted she could help track down your vehicle and ensure everything was taken care of."
Janet Stecker
November 6, 2024
5
out of
5
rating by Janet Stecker
"Feels amazing to be heard and met with awesomeness!!! Super stoked he was able to minimize my payment without any sacrifice. Thank you again!!!!"
We responded:
"Thank you so much for sharing your experience, Janet! It's fantastic to hear that you felt heard and appreciated. Minimizing your payment without any sacrifices is exactly what we aim for."